366bet Privacy Policy — How We Handle Your Personal Data

01 Introduction

This Privacy Policy explains how 366bet collects, uses, stores, and protects the personal data of players who register and use the 366bet platform. It applies to all users of the 366bet website and mobile platform, including players accessing the service from Bangladesh.

By creating a 366bet account, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with this policy, you should not register an account or use the 366bet platform.

366bet is committed to handling your personal data responsibly. We collect only what we need, we use it only for legitimate purposes, and we protect it with industry-standard security measures. This policy is written in plain English so that every player — whether you're in Dhaka, Chittagong, or anywhere else in Bangladesh — can understand exactly how your data is handled.

02 Data We Collect

366bet collects personal data in two ways: information you provide directly when registering and using the platform, and information collected automatically through your use of the platform. The table below summarises the main categories of data we collect and why.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless it is strictly required for responsible gaming purposes and you have provided explicit consent.

03 How We Use Your Data

366bet uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. The main ways we use your personal data are:

• To create and manage your 366bet account, including verifying your identity and age before you can deposit or withdraw funds.
• To process your deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods, and to maintain accurate transaction records.
• To detect and prevent fraud, money laundering, and other illegal activity on the platform, in compliance with applicable anti-money laundering regulations.
• To provide customer support — when you contact 366bet support, we use your account data to identify you and resolve your query efficiently.
• To monitor your gaming activity for responsible gaming purposes, including identifying patterns that may indicate problem gambling and reaching out if necessary.
• To improve the 366bet platform — usage data helps us understand how players interact with the platform so we can make it better.
• To send you service communications such as account security alerts, transaction confirmations, and important policy updates. These are not marketing messages and cannot be opted out of while your account is active.
• To send you promotional offers and bonus notifications — but only if you have opted in to receive marketing communications from 366bet.

04 Legal Basis for Processing

Every time 366bet processes your personal data, we do so on one of the following legal bases. Understanding these helps you know why we need your data and what your rights are in relation to each type of processing.

• Contract performance: Most of the data processing at 366bet is necessary to fulfil our contract with you — i.e., to operate your account, process your bets, and pay out your winnings. Without this processing, we cannot provide the service.
• Legal obligation: Some processing is required by law, particularly in relation to anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, and financial record-keeping obligations.
• Legitimate interests: We process some data on the basis of our legitimate interests as a business, such as fraud prevention, platform security, and improving the user experience. We always balance these interests against your privacy rights.
• Consent: Where we rely on your consent — for example, to send you marketing communications — you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

05 Sharing Your Data

366bet does not sell, rent, or trade your personal data to any third party. However, in order to operate the platform and comply with legal obligations, we do share certain data with trusted third parties in specific circumstances. All third parties who receive your data are contractually required to handle it securely and use it only for the purpose for which it was shared.

• Payment providers: We share the financial data necessary to process your deposits and withdrawals with bKash, Nagad, Rocket, and other payment processors. These providers have their own privacy policies governing how they handle your data.
• Game providers: Some game data is shared with the third-party game studios whose games are available on 366bet, for the purpose of operating those games and resolving disputes.
• Identity verification services: We may share identity data with third-party KYC verification providers to confirm your identity and age as required by our compliance obligations.
• Legal and regulatory authorities: We may be required to share your data with law enforcement agencies, regulatory bodies, or courts if we receive a lawful request or if we are required to do so to comply with applicable law.
• Fraud prevention agencies: We may share data with fraud prevention and anti-money laundering agencies to protect the platform and other players from financial crime.

06 Cookies and Tracking

366bet uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. A cookie is a small text file stored on your device when you visit a website. Cookies do not contain your personal data directly, but they can be used to identify your browser or device.

• Essential cookies: These are required for the platform to function. They keep you logged in during your session and enable core features like the cashier and game loading. You cannot opt out of essential cookies while using the platform.
• Analytics cookies: These help us understand how players navigate the platform — which pages are visited most, where players drop off, and how long sessions last. This data is aggregated and anonymised.
• Preference cookies: These remember your settings, such as your preferred language or display options, so you don't have to set them every time you visit.
• Security cookies: These help us detect and prevent fraudulent activity, such as identifying unusual login patterns or suspicious transaction behaviour.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the 366bet platform. For more information about how to manage cookies, refer to your browser's help documentation.

07 Data Retention

366bet retains your personal data for as long as your account is active and for a period after account closure as required by law and our legitimate business interests. The specific retention periods depend on the type of data and the purpose for which it was collected.

• Account and identity data: Retained for the duration of your account and for a minimum of five years after account closure, as required by anti-money laundering regulations.
• Transaction and financial data: Retained for a minimum of five years after the transaction date, in line with financial record-keeping requirements.
• Game and betting history: Retained for the duration of your account and for up to two years after account closure for dispute resolution purposes.
• Technical and usage data: Typically retained for up to 12 months, after which it is anonymised or deleted.
• Marketing preferences: Retained until you withdraw your consent or close your account, whichever comes first.

When your data is no longer required for the purpose it was collected and no legal retention obligation applies, 366bet will securely delete or anonymise it.

08 Your Rights

As a 366bet player, you have a number of rights in relation to your personal data. These rights are not absolute — in some cases they may be limited by legal obligations — but 366bet is committed to respecting and facilitating these rights wherever possible.

To exercise any of these rights, contact 366bet at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 48 hours and aim to fulfil it within 30 days.

09 Data Security

366bet takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption across the entire 366bet platform, ensuring all data transmitted between your device and our servers is encrypted.
• Encryption of sensitive data at rest, including financial data and identity documents stored on our servers.
• Strict access controls ensuring that only authorised 366bet personnel with a legitimate need can access personal data.
• Regular security audits and penetration testing to identify and address potential vulnerabilities in the platform.
• Monitoring systems that detect and alert on unusual access patterns or potential security incidents in real time.
• Staff training on data protection and security best practices for all personnel who handle personal data.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, 366bet will notify affected players promptly and take immediate steps to contain and remediate the breach.

10 Children's Privacy

The 366bet platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the 366bet platform under any circumstances.

If 366bet becomes aware that personal data has been collected from a person under the age of 18, we will immediately close the account, delete the data, and return any deposits made to the payment method used. If you believe a minor has registered a 366bet account, please contact us immediately at [email protected].

11 Changes to This Policy

366bet may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make significant changes, we will notify registered players via email and display a notice on the platform. The updated policy will always be available at 366bet.live/privacy-policy with a revised "Last Updated" date.

Your continued use of the 366bet platform after any changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with the changes, you should stop using the platform and contact support to close your account.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how 366bet handles your personal data, please get in touch with our support team. We take all privacy queries seriously and will respond promptly.

• Email: [email protected] — for data rights requests, privacy queries, and data breach reports
• Live Chat: available directly on the 366bet platform — for quick questions about your account data
• Response time: data rights requests are acknowledged within 48 hours and fulfilled within 30 days

For questions about responsible gaming and self-exclusion, please visit our Responsible Gaming page. For the full platform rules, see our Terms and Conditions.